Terms and Conditions
Terms and Conditions for shop.pro-connect.co.za (Pro-Connect)
1. Definitions
1.1 “Goods” refer to any items listed on the Company’s website or other products sold and supplied by the Company to the Customer from time to time.
1.2 “Company” refers to Pro-Connect, trading as shop.pro-connect.co.za.
1.3 “Customer” refers to the individual or entity completing a business relationship application or placing an order with the Company.
1.4 “CPA” denotes the Consumer Protection Act No. 68 of 2008, as amended.
1.5 “NCA” refers to the National Credit Act No. 34 of 2005, as amended.
2. Pricing
2.1 Product prices are based on the prevailing rates on the date the goods are dispatched.
2.2 Price lists published by the Company are for guidance only and may change without prior notice.
2.3 Prices for imported goods quoted in South African Rand may be adjusted based on exchange rate fluctuations, at the sole discretion of the Company.
2.4 All listed prices exclude VAT unless explicitly stated otherwise.
3. Payment
3.1 Payment must be made in full as per the issued invoice amount.
3.2 Payments may be processed through the secure online gateway or via EFT.
3.3 Orders are only confirmed once payment is successfully received. Failure to make payment will result in the order being marked as incomplete.
6. Delivery
6.1 Delivery occurs when goods are offloaded at the Customer’s nominated premises, and risk passes to the Customer at that point.
6.2 If goods are delivered via a third-party courier, the courier acts as the Customer’s agent.
6.3 All delivery-related fees, unless otherwise agreed, are payable by the Customer.
6.4 The Company may assist in arranging delivery on behalf of the Customer, who remains liable for associated risks and costs.
6.5 Delivery to the address provided is deemed complete delivery, even if the recipient differs.
6.6 While reasonable effort will be made to dispatch goods promptly, the Company is not liable for delays caused by events beyond its control (e.g., strike, fire, load shedding, force majeure).
6.7 Partial deliveries shall each be treated as separate transactions.
6.8 Goods must be inspected upon delivery.
6.9 Should the Customer fail to accept delivery:
6.9.1 Risk transfers on the agreed date and storage/handling charges may apply.
6.9.2 A daily storage fee of 1% of the goods’ value may be charged after two weeks.
6.10 If goods are unavailable (excluding special orders), the Customer will be notified and may cancel the order and request a refund within 30 days.
7. Ownership and Risk
7.1 Ownership of goods remains with the Company until full payment is received.
7.2 In cases of insolvency, liquidation, or breach of agreement, the Company reserves the right to reclaim unpaid goods without court order.
7.3 Costs incurred in retrieving such goods shall be for the Customer’s account.
7.4 No claims may be made for losses arising from the removal of unpaid goods.
7.5 Goods bearing Company identifiers are presumed unpaid and subject to repossession.
7.6 The Customer must insure goods in favour of the Company until fully paid.
7.7 The Company need not prove which goods are unpaid.
7.8 Goods may be identified by packaging or marking without serial numbers.
7.9 In cases of account default, all Company goods on-site may be reclaimed and credited accordingly.
8. Legal Jurisdiction
8.1 These terms are governed by South African law.
8.2 The Customer consents to the jurisdiction of the Magistrate’s Court, regardless of the dispute amount.
8.3 The Customer’s address on the application will serve as the legal address for notices and documents.
8.4 The Customer is liable for legal and collection fees on an attorney-and-own-client scale.
8.5 Unless otherwise prohibited by law, the Company disclaims liability for any damages due to product defects or failures, subject to CPA Section 61 limitations.
9. Returns Policy
9.1 Returns are accepted at the Company’s discretion. Returned goods must be unused, in original packaging, and undamaged.
9.2 Shortages must be reported in writing within 24 hours of receipt, noted on the delivery slip.
9.3 Return shipping is the Customer’s responsibility unless pre-authorised.
9.4 Items altered contrary to instructions are excluded from warranty.
9.5 A 10% handling fee may apply to accepted returns.
9.6 Returned goods remain at Customer’s risk until received.
9.7 Customers may return defective goods within 21 days (or 6 months if CPA-compliant). The Company may replace, repair, or refund accordingly.
9.8 Non-defective goods returned without cause may be declined.
9.9 All returned items are subject to inspection before replacement or refund.
9.10 Refunds will be issued as credit for future purchases.
9.11 Original invoices must accompany returns.
9.12 Non-returnable items include (but are not limited to):
Rechargeable batteries
Electronic components
Dated/expiry products
Health and food-related items
Custom or special-order goods
Used or worn goods
Goods without original packaging
Sale or clearance items marked “non-returnable”
10. Warranties & Indemnity
10.1 Cancelled orders may incur loss-of-profit charges certified by auditors.
10.2 Warranties are limited to those expressly offered by the Company.
10.3 The Company is not liable for indirect or consequential losses.
10.4 Any liability for breach is capped at the original purchase price.
10.5 Advice from Company staff is informal and at the Customer’s own risk.
10.6 The Customer indemnifies the Company from damage or injury related to goods (subject to CPA Section 61 limits).
11. Consumer Protection Act (CPA) Obligations
11.1 Customers reselling goods must comply with the CPA.
11.2 The Customer agrees to issue appropriate notices under CPA Sections 49 and 58.
11.3 The Customer indemnifies the Company for any claims arising from non-compliance with CPA requirements.
12. Force Majeure
The Company is not liable for failure to fulfil obligations due to uncontrollable events such as war, natural disasters, pandemics, riots, industrial actions, or system failures.
13. General Terms
13.1 The Company may revise these terms at any time. Updated terms become effective once shared with the Customer and will govern all subsequent transactions.
13.2 This agreement constitutes the full understanding between the Company and the Customer and supersedes all prior agreements.